PPT issues? Anyone else have this problem?

Discussion in 'CastingWords' started by angelface83, Jul 27, 2012.

  1. angelface83

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    My PPT just went down today without doing any jobs...?? It was 81 and went down to 80. I haven't done any jobs and I have had one pending for a day. It has still not been approved yet... Has anyone else run into this issue before? I submitted another request to Support. I hope they aren't getting tired of me,lol.
     
  2. Whimsy

    Whimsy User

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    CW support staff is not large. Send one, log into the support site

    http://support.castingwords.com/home

    and check support tickets there. Sometimes the replies don't come through to your email. And make sure you have an account here:

    http://turkers.castingwords.com/turkers/index

    Your PPT will fluctuate (seemingly for no reason) when you're new. It's like putting a hold on your account. They want to make sure your work gets through the system and graded before you work on more audio. Be happy you'd gotten it up to 81 before it went down - some people get put to 79 sometimes during their "holding period".

    Chill with writing customer support. They are friendly though =)
     
  3. angelface83

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    They write me back just fine. I have had 3 separate issues so I have opened 3 separate ones on 3 separate days. And they tell me to contact them as much as I need too.
    I will write them if I have a problem. I can't fix it myself,lol.

    My ppt went back up to 81. Must have been a system issue I guess.

     
  4. Whimsy

    Whimsy User

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    That was unclear, as to whether it was another ticket about a single issue or a new issue =)

    Good luck.
     

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