Can't Log IN

Discussion in 'General' started by StellarMajyk, Apr 11, 2012.

  1. StellarMajyk

    StellarMajyk Active Member

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    Am I the only one that can not get into MTURK? I was logged in and couldn't accept any hits, and so I cleared my cookies and all of my history. Now I am getting this message when i try to log in:

    We encountered an internal error while accessing the sign-in mechanism.

    If this problem persists, try signing out using the link above, or try again later.
     
  2. aaa_sss

    aaa_sss Active Member

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    hi i too encounter the same problem for the past six hours.
     
  3. StellarMajyk

    StellarMajyk Active Member

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    I have sent an email and of course received a "canned" answer. I feel better that I am not the only one. I went shopping on Amazon yesterday and used some of my account to pay for it and thought I had caused something to happen.
     
  4. acustic

    acustic User

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    I had that problem too in firefox 12 beta, if you're using that try a previous version or another browser, It may be caused by hide requester addon, so if you have that you may want to also disable it.
     
  5. StellarMajyk

    StellarMajyk Active Member

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    I am using Firefox 11 and quit using the hide requestor.
     
  6. StellarMajyk

    StellarMajyk Active Member

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    Made me wonder so I deleted the addon that gave scores to the requestors and the check spelling that I had and still can't sign in. I can sign in to Amazon now for shopping so maybe progress is being made?
     
  7. acustic

    acustic User

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    Now that you disabled the addon, try clearing all your cache data and if that doesn't work, try chrome, I had that problem in firefox while chrome was working perfectly..
     
  8. StellarMajyk

    StellarMajyk Active Member

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    Working again

    I tried a completely different computer that had never been on Mturk and it didn't work either. So I gave it some time and when I was finally able to get in they asked me to verify my address. I had made a purchase yesterday on Amazon and evidently it set up some sort of "whatever". I am not back in business and working hard!!! Thank you for all your help and suggestions.

    Majyk
     

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